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Terms and conditions generator for Indian online businesses

Create clear terms and conditions for your online store, marketplace, services or app, with the details India’s E-Commerce Rules expect: who you are, grievance officer, cancellation and refunds. Free.

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How to use this tool

  1. Check your business details Your details from the other legal tools are filled in. Make sure the Grievance Officer is correct.
  2. Choose your business type Online store, marketplace, services, app subscription or content site. The right sections are added for you.
  3. Answer a few questions Payment methods, delivery time and area, cancellation, and the city for courts.
  4. Read and download Read the terms, then copy the HTML or download a web page. Link it in your footer and checkout.
  5. Finish the checklist See which E-Commerce Rules items your site must also show, like seller details or price break-up.

What Indian e-commerce rules expect

  • Show your legal name, address, customer care and Grievance Officer on the site.
  • Acknowledge complaints within 48 hours and resolve them within one month.
  • Take consent by an explicit action, show the full price break-up, and do not charge unfair cancellation fees.

Marketplaces

  • Show seller name, address, customer care number and rating on each product.
  • Explain in simple words how products are ranked, and mark sponsored listings.
  • Make sure sellers honour returns for defective, wrong or late items.

Good practice

  • Keep terms, privacy policy and refund policy consistent; use the same business details.
  • Ask customers to tick a box or click “Place order”, never pre-tick it.
  • Keep old versions with dates in case of a dispute.

Questions about this tool

Do I need terms and conditions for my website?

It is strongly advised. They set the rules for orders, payments, cancellations and disputes, and they hold disclosures the E-Commerce Rules ask online sellers to show.

What must an Indian e-commerce site show?

Among other things: legal name, address, customer care and Grievance Officer details, return and refund terms, and for marketplaces, seller details and how products are ranked.

How fast must I answer complaints?

Under the Consumer Protection (E-Commerce) Rules, 2020: acknowledge within 48 hours and resolve within one month.

Can I limit my liability?

Within limits. You cannot remove consumers’ rights under the Consumer Protection Act, 2019. The template says this clearly.

Is this legal advice?

No. It is a template based on the rules as checked on 13 October 2026. Ask a lawyer for complex cases.